When logging into your Amazon KDP (Kindle Direct Publishing) dashboard, you may see this message:
KDP Reports are experiencing issues and your eBook pre-order information may be delayed. We are working to resolve this issue and appreciate your patience.
This is an official notification of a system outage on Amazon's side.
In this article, we'll cover:
- What this message means
- What's affected
- What you should (and shouldn't) do as a publisher
What This Message Means
Simply put:
There's nothing wrong with your account or your books.
This is an official announcement that Amazon KDP is experiencing a system-wide issue affecting their reporting infrastructure.
Current Situation (January 2026)
As of January 18, 2026 (weekend), this message started appearing on KDP dashboards.
According to reports on Reddit (r/selfpublish):
- This issue had been occurring for some time
- Amazon has finally officially acknowledged the problem
- The official statement says only pre-order information is affected
However, some users report that regular sales data also appears to be delayed.
What's Affected
According to the official announcement, the following may be delayed:
- eBook pre-order information
- Report data updates
What's NOT Affected
- Actual sales and royalties (only the display is delayed; calculations are unaffected)
- Book availability and sales status
- Account status
Even if your sales data shows "0", your books may actually be selling.
If your Amazon rankings are moving but your reports aren't updating, this outage is likely the cause.
What to Do
1. Wait
This is a system issue on Amazon's side.
There's nothing publishers can do to fix it.
Based on past incidents, these issues typically resolve within a few days to a week.
2. Don't Change Your Book or Account Settings
Don't panic and:
- Unpublish your books
- Change pricing
- Modify account information
These actions are unnecessary.
In fact, making changes during an outage could result in unexpected states after recovery.
3. Check Your Data After Recovery
Once the issue is resolved, delayed data will be retroactively updated correctly.
Review your reports after the outage is fixed.
Past Similar Incidents
KDP report outages have occurred several times in the past:
- Sales data update delays
- Page reads (KENP) data delays
- Royalty display delays
In all cases, Amazon resolved the issues and data was correctly reflected afterward.
Should You Contact KDP Support?
Generally, no.
When an official message is displayed on the dashboard, Amazon is already aware of the problem.
Contacting support will likely only result in a generic "we're working on it" response.
However, if the issue persists for more than a week, or if the message disappears but your data still seems incorrect, consider reaching out to support.
Summary
The KDP Reports are experiencing issues message is an official notification of a system outage on Amazon KDP's side.
- Your books and account are fine
- Pre-order information and report updates are delayed
- These issues typically resolve within a few days to a week
- All you can do is wait
Stay calm and wait for the recovery.
References:
Reddit – KDP reports issue? https://www.reddit.com/r/selfpublish/comments/1qg61er/kdp_reports_issue/
Reddit – r/selfpublish https://www.reddit.com/r/selfpublish/
